AthenaRMS
Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
Proverbs
A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
Freedom Communications
Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
LiveTime Software
Provides real-time management reporting and problem resolution.
OTRS
An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
LansUnlimited HelpDesk
Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
ReadyDesk
Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
ThinMind
A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.
AI-Reply.Com
Offer help desk, referral tracking and customer support systems.
AskIt Systems
Offers an outsourced, Web-based customer service system that learns from the customer's questions.
Avensoft
Web-based multi-functional help desk software.
HelpLine Incident Management
A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
Big Web Desk
Completely Web-based help desk, ticketing service, and request management software.
Business Resources Online
Background, and information about help desk software.
CDN Systems
Web-based help desk software with Microsoft Access and MS SQL integration.
Cerberus Helpdesk
Browser-based email management and trouble ticket system.
ISIS Helpdesk
Web based job tracking and asset management software.
CoreDesk
Provides an internet based open source help desk software in a hosted and managed environment.
CRMdesk
Automates online customer support and knowledge base creation through the Internet.
Cynergy
Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
Taskman Pro
Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
Delta Scripts
Web-based PHP and MySQL support ticket system.
DeskPRO.com
An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
e11
Provides online customer support solutions with email support, asset management, and trouble ticket.
E-Business Application Suite
Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
Eden Corporation
Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
Help Desk Assistant
A web-based application that allows to track support issues via a Microsoft web server.
Expinion.Net
Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.
Ezyhelpdesk
A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
Fenestra AnswerDesk
Offers web-based automated support solutions for IT management, customer care and call centres.
Ferrysoft Limited
Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.
Yudo
A free ASP based support and trouble ticket system, including instant download.
WebTTS
Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
GroupSoft Systems
Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
Bankoi HelpDesk Software
A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
HelpDesk Connect
Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
HelpDesk Pro
Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
HelpDesk System
Help desk specifically for recording and monitoring requests for repairs or other works at properties.
HelpSTAR Software
Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
Hostedware
Affordable web-based help desk application and database.
Indy Help Desk
Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
Infra Corporation
Help desk and change management (web-enabled) software used by government and corporations around the world.
Applied Innovation Management
Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
inTouch Web Desk
A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
HelpCORE
Enterprise class open source helpdesk and servicedesk software.
iQHelpDesk
A browser based help desk and asset management set, with optional customization offered.
SupportWizard
Software for Web based customer support, escalation and bug tracking.
IssueTrack
Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
TSC2 Help desk
A help desk offering tracking and asset management functionality.
Kayako Web Solutions
Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
KnT Solutions, Inc.
Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
Liberum Help Desk
Free, web based help desk software written in ASP. Offers email notification and reporting features.
Modern Thinking Inc
Offer an application for tracking and managing both customer support issues and internal work items.
Incident Monitor
Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
OmniWorks Webdesk
An industry standard internal and external helpdesk written in ASP and customised for the Internet.
osTicket Open Source Project
A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
Parature
Provides Web-based software for online customer service, help desk and customer relationship management.
PerlDesk
Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
The PHP Support Desk
Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
Seeker
A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
Revelation Help Desk
Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
RightNow Technologies
Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
ScorpioSoft
Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
Serio
Offers helpdesk software with change management, SNMP network auditing and monitoring.
ServiceWare
Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
Sitehelpdesk
Helpdesk software with options for software and hardware inventory management.
Spectrum Research
Introduces the developers of the web based Spectrum HelpDesk customer support system.
Support-Works
Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
Support.com
Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
TeamShare
Develops 100% web-based customer support software solution.
Tenrox Incident Management
Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
TicketXPert.NET
Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
Trouble Ticket Express
Open source web based help desk system written in Perl for Unix and Windows servers.
SPoTS
Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
FootPrints Web-based Help Desk
FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
VersaSRS
Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
WonderDesk
Organize and track support e-mail calls with help desk software.
World Desk Pro
Customizable help desk based upon the Microsoft .Net Framework.
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