Nursing Spectrum: Reach Out and Nurse Someone
Article describing the skills necessary for telephone triage nursing, from a nurse active in the specialty.
Telehealth: Issues For Nursing
Position statement from the American Nurses Association on the use of telecommunications in the delivery of health care services.
Hanson's Telephone Triage Nursing
Certification information and resources.
Dialed In: Nurses Prepare for the Future of Telephone Triage
Describes the use of protocols in telephone triage, and discusses quality control and licensure.
Telephone Nurse Triage
In-depth information on scope of practice and settings for telephone triage, from the Pennsylvania State Nurses Association.
Telephone Triage
Offers online continuing education course covering the basics of telephone triage nursing. Includes sample protocols.
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